FAQs

Earbuds Product Questions
How to pair the earbuds?

Open the Charging case cap, take earbuds out, earbuds will turn on automatically. If the earbuds are not paired with any devices, they will automatically wait for pairing.

Turn on your device’s Bluetooth and look for aigo in your list of available Bluetooth device.

Select aigo in the mobile Bluetooth menu to connect. When pairing is complete, you will hear a connect sound.

What are the aigo SA03 Open Earbuds, and what are their key benefits?

The aigo SA03 Open Earbuds are a totally new kind of audio wearable device: premium sound built into a cuff-shaped earbud that doesn’t cover your ear. Proprietary technology allows the earbuds to play rich, immersive audio privately even though the speakers on the earbuds sit a short distance from your ear canal, leaving you open to the sounds of your surroundings. The cuffs hook around the outside of your ear so gently that you might forget they’re even there, so you can leave them on all day, always ready for music, calls, or videos.

Are the SA03 Open Earbuds recommended for exercise?

Yes. The Open Earbuds are excellent for exercise, thanks to their confident stability on your ear, powerful sound, and open design. SA03 Open Earbuds allows air to keep your ears cool and dry while you enjoy both your music and sounds from your environment, such as city sounds, nature, input from a coach or workout partner, or sounds that help you play a sport such as tennis or basketball.

Is it OK to leave them on all day?

Yes. The combination of skin-safe materials, long battery life, and unparalleled comfort means you can leave the earbuds on all day, always connected to your device and ready to produce rich audio the moment you need it.

Will the battery last long enough for me to wear the earbuds all day?

In stereo mode, the earbud batteries will provide up to 5 hours of play time or 60 hours of standby time (no audio playing). For all-day wear that involves a mix of audio listening and standby, the battery life will vary depending on the proportion of each. For example, 5 hours of audio would leave 10 hours of standby life remaining. And if the battery does run out, a quick 10-minute charge in the case will add up to 2 hours of play time.

Can l adjust where they sit on my ear?

Yes. You can slide the earbud slightly up or down the outside of your ear to adjust for comfort, preferred sound balance, looks, or to avoid interference with jewelry.

Can l wear them with other items, such as glasses, hats, or jewelry?

Yes. The Open Earbuds are uniquely designed to attach to a part of the ear that does not interfere with most glasses, hats, and piercings. If your accessories touch the product, that’s no problem as long as the earbuds remain comfortable and secure. The magnets that help the earbuds attach to their charging case may occasionally stick slightly to jewelry made of ferromagnetic metals like nickel; this is not damaging to the earbuds or the jewelry, but if bothersome can be avoided by slightly sliding the earbud up or down the ear, away from the jewelry.

Do the SA03 Open Earbuds have noise cancelling?

No. By design, the Open Earbuds don’t block out the world or have noise cancelling, so you can enjoy your music while staying open to the sounds of the world around you. They do have an automatic volume control feature, that helps you hear your music evenly as your environment changes from quiet to loud and back.

Mens SHAVER Product Questions
Will I need to buy a new cutter?

AIGO shaver foil and cutter should last up to 18 months, depending on:
your shaving method, your beard type, good cleaning, and maintenance of the foil/cutter cassette.

How long should my battery last?

The shaver can last for 30 days on a single charge.

Are aigo products waterproof that I can use them in the shower or bath?

aigo shaver are watertight which means the shaver head can be rinsed under running water for easy cleaning.

Flashlight Product Questions
Is the aigo flashlight suitable for outdoor activity?

Yes. Q22, SH02, and T50 are all made of aluminum, which is strong enough to resist falling. The large-capacity battery also ensures the long battery life of the aigo flashlight. At the same time, the water resistance treatment allows the aigo flashlight to adapt to various environments. Whether you are camping, exploring or other outdoor activities, aigo flashlight is your good helper.

What are the functions of different aigo flashlight modes?

Each aigo flashlight has high, medium and low modes to adapt to various scenarios; SH02, T50 and T10 have another two modes include strong flash and weak flash, and can be used as emergency signals.

What is the difference between the Q22 flashlight and other models of flashlights?

The Q22 flashlight has a detachable bulb head design and can be used as a handheld lamp or an atmosphere light. It also has a hard body, water resistance function, and adjustable focus , making it better suited for camping scenes or other outdoor activities.

Shipping Problems
When can I expect to receive the product?

The shipping time is about 3-5 days by the method you choose. We will arrange delivery for you on weekdays from Monday to Friday.

How to return the product?

We support 90-days free returns. If want to return the product, you need to contact us first. Make sure the product is not been used.

Where do my products ship from?

We ship the product from the US.