15 days free replacement: AIGO will replace a new product within 15 days of purchase for any manufacturing defects if problems come into being in normal use; We will replace it with the same model. If the model has been discontinued, customers will receive a product with similar or improved model.
1 years free repairs: AIGO will offer free repair within 1 years for products from the date of purchase if problem develops with normal use.
Limited Lifetime Warranty: For product past the free repair warranty period, we provide lifetime repairs but will charge for parts. AIGO will notify customer the cost of the part before repair. Please note, due to changing technology, not all older lights will be able to be repaired due to parts not being available. In such cases, AIGO may provide a discount to the customer for the purchase of a newer model.
The free warranty does not cover any damages or failure caused by:
a. Normal wear
b. Rough operation
c. Battery leakage
d. Any defects or damages caused by the improper operations include but not limited to the operation which doesn’t comply with the warranty or notes shown in the product specification. For example, the product specification will describe that please don’t disassemble the sealed head, as doing so can damage to the flashlight and will void the warranty’
e. Any defects or damaged led by other behaviors which can not be controlled by AIGO reasonably.
To make a warranty claim, please fill out the warranty/repair request form by clicking here. Please note, you may be asked to provide proof of purchase.
AIGO proudly stands behind the quality and performance of our products. We guarantee all of our products to be free of defects in both materials and workmanship. We take pride in the craftsmanship of our products and stand behind their quality.